Peer-Reviewed Journal Details
Mandatory Fields
Perng, Sung-Yueh and Kitchin, Rob
2016
Unknown
Social and Cultural Geography
Solutions and frictions in civic hacking: Collaboratively designing and building a queuing app for an immigration office
Published
()
Optional Fields
online first
1
20
Smart and data-driven technologies seek to create urban environments and systems that can operate efficiently and effortlessly. Yet, the design and implementation of such technical solutions are full of frictions, producing unanticipated consequences and generating turbulence that foreclose the creation of friction-free city solutions. In this paper, we examine the development of solutions for wait time predictions in the context of civic hacking to argue that a focus on frictions is important for establishing a critical understanding of innovation for urban everyday life. The empirical study adopted an ethnographically informed mobile methods approach to follow how frictions emerge and linger in the design and production of queue predictions developed through the civic hacking initiative, Code for Ireland. In so doing, the paper charts how solutions have to be worked up and strategies re-negotiated when a shared motivation meets different data sources, technical expertise, frames of understanding, urban imaginaries and organisational practices; and how solutions are contingently stabilised in technological, motivational, spatiotemporal and organisational specificities rather than unfolding in a smooth, linear, progressive trajectory.
10.1080/14649365.2016.1247193
Grant Details
European Research Council / ERC
ERC-2012-AdG-323636- SOFTCITY