Conference Publication Details
Mandatory Fields
Chow D.
Conference on Human Factors in Computing Systems - Proceedings
The effects of time delay in electronic commerce
2001
December
Published
1
()
Optional Fields
Download speeds E-commerce Patterns of delay Peak-and-end effects Time delay
387
388
An experiment is conducted to ascertain the effects of time delay on consumer behaviour in the context of electronic commerce (e-commerce). Our experiment has found that sequences of delays cause annoyance amongst the subjects. There is little to suggest that psychological adaptation to the time delay may exist. Patterns of delay- such as increasing and decreasing downloading speeds - also matters when a subject evaluates an e-commerce shopping experience. Copyright © 2012 ACM, Inc.
10.1145/634067.634296
Grant Details